Checkout Sentinel

Support

Need help with a monitor or alert?

Send the shop domain and the monitor name. For live checkout incidents, confirm the issue manually first, then use Sentinel evidence to narrow down what changed.

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What To Include

  • Your Shopify shop domain.
  • The monitor name and product URL.
  • The alert headline or failed step.
  • Approximate time of the failed run.
  • Any recent theme, app, product, shipping, or payment changes.

Live Checkout Problem

If Sentinel reports a critical failure on a live store:

  1. Open the same product manually in a private browser window.
  2. Try add-to-cart and checkout on desktop and mobile.
  3. Check recent theme/app changes and Shopify checkout settings.
  4. Use the evidence screenshot and failed step to narrow the cause.

False Alarm

If a monitor fails but the store works manually, check whether a custom selector is too strict, a storefront password changed, or a product is unavailable in the tested market.

Data Requests

For privacy, export, uninstall, or deletion requests, email mail@erkanerdogan.dk with your shop domain.